ISO 10001-2018 标准详情
- 标准号:ISO 10001-2018
- 中文标题:
- 英文标题:Quality management -- Customer satisfaction -- Guidelines for codes of conduct for organizations
- 标准类别:国际标准化组织ISO
- 发布日期:
This document gives guidelines for planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct. This document is applicable to product- and service-related codes containing promises made to customer
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