ISO 10004-2018 标准详情
- 标准号:ISO 10004-2018
- 中文标题:
- 英文标题:Quality management -- Customer satisfaction -- Guidelines for monitoring and measuring
- 标准类别:国际标准化组织ISO
- 发布日期:
This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction.This document is intended for use by any organization regardless of its type or size, or the products and services it provides. The fo
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