ASQ H1292-2007 标准详情
- 标准号：ASQ H1292-2007
- 中文标题：
- 英文标题：Managing the Customer Experience: A Measurement-Based Approach
- 标准类别：美国质量学会ASQ
- 发布日期：
ASQ H1292-2007
内容简介
Companies conduct customer loyalty research programs all the time. But nearly all fall short of their intended purpose and brand image is either not addressed as well as it could be or not at all. The research program often ends with the study's spo
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