ISO 10002-2014 标准详情
- 标准号:ISO 10002-2014
- 中文标题:质量管理 顾客满意度 机构对投拆处理的指南
- 英文标题:Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations
- 标准类别:国际标准化组织ISO
- 发布日期:2014-07-17
ISO 10002:2014 provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance, and improvement. The complaints-handling process described is suitable for use as o
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