ISO 10003-2018 标准详情
- 标准号:ISO 10003-2018
- 中文标题:
- 英文标题:Quality management -- Customer satisfaction -- Guidelines for dispute resolution external to organizations
- 标准类别:国际标准化组织ISO
- 发布日期:
This document gives guidelines for an organization to plan, design, develop, operate, maintain and improve an effective and efficient dispute-resolution process for complaints that have not been resolved by the organization. This document is applicab
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